When will the special edition printed books be shipped?
The books are currently in production and should be delivered in May 2023 - the end of the world, paper shortages and shipping delays permitting! We’ve allowed 2 months for delivery to account for unforeseeable delays.
Last updated: March 02, 2023 04:58
When will the Dragon Shifters Hoard special edition ebooks be delivered?
Ebooks 1 & 2 will be delivered in early March. Ebook 3 is being finalized with the help of our backers who pledged for the creative input tiers. We’re also adding your names to the acknowledgements section, then our proof reader will check the book and we’ll deliver it to you in March.
Last updated: March 02, 2023 05:01
When will backers receive printed swag?
Proofs have been submitted for stickers, postcards, bookmarks and character cards. They’re in production and will soon be printed and shipped to our PA in Texas, who will send them out to backers as soon as she has them. We’d like to thank her for her tireless work behind the scenes.
Last updated: March 02, 2023 05:04
When will I receive my bonus books?
We will deliver your bonus ebooks via Book Funnel in March. We’d like to thank the authors who so generously donated ebooks for you to enjoy.
Last updated: March 02, 2023 05:07
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.